Microsoft moves towards a self-repair system because of a recent study

Microsoft released a report looking into its repair process to discover its environmental impact and the viability of self-repair. The report was compiled by a UK consultancy company Oakdene Hollins and delved into the waste and greenhouse emissions created by the company’s current repair process.

The study compared the cost of refurbishing devices in China against localized repairs at an authorized service provider. A Surface Pro 6 and Surface Book 3 were sent to China for refurbishment, while a Surface Laptop Studio and a Surface Pro 8 were to the local repair center.